RETURNS, EXCHANGES & REFUNDS
We want every SAR experience to feel considered, before, during and after your purchase. If something isn’t quite right, we’ll make the process as simple as possible.
RETURNS
Eligible full-price products can be returned within 7 days of delivery.
To be accepted, the product must be:
- Unworn and unused
- Unwashed
- Unaltered
- Free from stains, fragrance, makeup or damage
- Returned with all original tags attached
- Returned with the original packaging wherever applicable
Products that do not meet these conditions may not be accepted.
SIZE EXCHANGES
Fit should never get in the way of finding something you love.
You can request a size exchange within 7 days of delivery, subject to availability.
Your first size exchange is complimentary.
If the requested size is unavailable, eligible products may be returned for a refund.
HOW TO START A RETURN OR EXCHANGE
Go to My Orders on the SAR website, select the relevant order and choose Return / Exchange.
Once approved, we’ll arrange a reverse pickup wherever courier service is available.
Please keep the product securely packed until collection
REFUNDS
Once your return reaches us, it will go through a brief quality check.
After approval, your refund will usually be initiated within 3-5 business days.
For prepaid orders, refunds will be sent to the original payment method.
For Cash on Delivery orders, refunds will be processed to the UPI ID or bank account provided by you.
Your bank or payment provider may take additional time to reflect the amount.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Every SAR order is checked before dispatch.
If your product arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
We may request photographs of the product and packaging to help resolve the issue quickly.
Once verified, we’ll arrange a replacement or full refund at no additional cost to you.
FRAGRANCE
For hygiene and product-integrity reasons, fragrances are not eligible for return or exchange after delivery.
However, if your fragrance arrives damaged, leaking, defective or incorrect, we’ll make it right with a replacement or refund.
ART & LIMITED PIECES
Original artwork, commissioned artwork and products clearly marked Final Sale are not eligible for return or exchange.
If an artwork arrives damaged or you receive the wrong product, please contact us immediately and our team will assist you.
SALE & PROMOTIONAL PRODUCTS
Eligibility for returns or exchanges on sale or promotional products may vary.
Where a product is marked Final Sale, this will be clearly stated before purchase.
Damaged, defective or incorrectly delivered products remain covered regardless of promotional pricing.
CANCELLATIONS
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled. Eligible products can still be returned after delivery under this policy.
QUALITY CHECK
All returned products are subject to a quality inspection before a refund or exchange is approved.
SAR may decline a return if the product appears to have been worn, washed, altered, damaged after delivery or returned without its original tags.
WE'RE HERE TO HELP
If something about your order doesn’t feel right, reach out to us.
We’ll do our best to find a fair and thoughtful solution.
PRODUCT PAGE NOTE
Easy 7-day returns. Complimentary first size exchange.
