Orders FAQs
Ordering
Browse our products, select the product and required size or variation, add it to your cart, and proceed to checkout. Enter your delivery and payment information and complete the order.
You may place an order using the options available during checkout. If guest checkout is enabled, you can purchase without creating an account.
After successfully placing an order, you will see an order confirmation on the website and may also receive a confirmation through the email address or phone number provided during checkout.
If you need to change an order, contact our customer support team as soon as possible. Changes may not be possible once the order has been processed or shipped.
Cancellation requests should be made as soon as possible. Once an order has been processed, packed, or shipped, cancellation may not be possible.
Payments
The payment methods available to you will be displayed during checkout. These may include online payment options and other methods supported by our website.
Payments are processed through the payment gateway available on our website. Payment information is handled according to the security practices of the applicable payment provider.
Shipping & Delivery
Delivery time depends on your location, product availability, shipping method, and courier operations. The estimated delivery information available during checkout or order confirmation should be used as the applicable estimate.
If tracking is available for your order, tracking information may be shared with you once the order has been dispatched.
The courier may attempt delivery again or provide instructions for rescheduling delivery. Please follow the instructions provided by the delivery partner.
Contact us as soon as possible if you need to change your delivery address. Address changes may not be possible after the order has been processed or shipped.
Returns & Refunds
Eligible products may be returned according to our Return & Refund Policy. Products generally need to be unused, unwashed, and in their original condition with tags and packaging intact.
Contact our customer support team as soon as possible and provide your order number and photographs of the product where required. We will review the issue and provide the applicable resolution.
Once an approved return has been received and processed, the refund will be initiated through the applicable payment method. The time taken for the amount to appear in your account may depend on the payment provider or bank.
Exchange availability depends on the product, size, stock availability, and applicable return conditions. Contact our support team to check whether an exchange is available.
Customer Support
You can contact our customer support team using the contact details provided on our website. Please include your order number when contacting us about an existing order so that we can assist you faster.
